Reliability
Incident volume, response and resolve time, off-hours pages, and on-call burden.
- Total Incidents Has the total count of production incidents changed alongside AI coding adoption, and how does the trend compare to CI/CD metrics?
- Mean Time to Acknowledge (MTTA) How is incident acknowledgment time trending in the Reliability tab, and how does MTTA relate to on-call burden?
- Mean Time to Resolve (MTTR) How is incident resolution time trending in the Reliability tab, and how does MTTR relate to the Incident volume breakdown?
- P1 Incidents How is the count of P1 production incidents trending, and how does it relate to the Total Incidents count and CI/CD metrics?
- Off-Hours Pages How many incident pages are firing outside standard working hours, and how is that count trending?
- Transient Alerts How is the count of transient alerts trending in the Reliability tab, and how does it relate to Total Incidents and MTTA?
- Incident Volume Breakdown How is total incident volume split across Unresolved, Auto resolved, and Manually resolved categories, and how are those categories trending?
- MTTA Trend Chart How has MTTA changed week by week over the selected period, and what does the trend chart show beyond the current-period average?
- On-call Burden How many engineers are classified as overloaded, and what percentage of pages are firing off-hours?
- Highest by Department (Pages) Which engineers are receiving the most incident pages, and how does that rank compare across departments?
- Team Level Breakdown How do we see each engineer's Incidents acked, MTTA, MTTR, Off-Hours Pages, and Pages per week in the Reliability tab?