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Larry Hill of Gainsight: Taking a Human-First Approach to AI

Larry Hill of Gainsight: Taking a Human-First Approach to AI
AI Adoption
• Apr 24, 2026
Floyd Smith
Floyd Smith Floyd Smith is a member of the Larridin Content Team. He is a successful author and experienced B2B marketer for technologies ranging from databases, to reverse proxies, to quantum computing and AI.

Larry Hill of Gainsight sat down with Russ Fradin of Larridin to discuss AI adoption. A few key points: 

  • "AI moves faster than traditional processes."

  • "My role has evolved from being a gatekeeper to a maestro."

  • "Look for the unlikely users."

  • "My approach has always been human first."

  • "The best way to find AI opportunities? Do it collectively."

For a full view of the conversation, see the full article in Fast Company.