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Larry Hill of Gainsight: Taking a Human-First Approach to AI

Larry Hill of Gainsight: Taking a Human-First Approach to AI
Media Coverage
• Apr 24, 2026

Larry Hill of Gainsight sat down with Russ Fradin of Larridin to discuss AI adoption. A few key points: 

  • "AI moves faster than traditional processes."

  • "My role has evolved from being a gatekeeper to a maestro."

  • "Look for the unlikely users."

  • "My approach has always been human first."

  • "The best way to find AI opportunities? Do it collectively."

For a full view of the conversation, see the full article in Fast Company.